FAQ

Order Issues

I’m missing an item from my order, what do I do?

We apologize for the inconvenience. Please contact us with your order number. We will work to correct this as quickly as possible!

What do I do if I receive a faulty item in my order?

We apologize for the inconvenience. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please contact us with your order number.

We do not accept exchanges for incorrect sizes at this time.

Delivery

What should I do if my order hasn’t been delivered yet?

Please track your order here. If you have not received your order within the expected time please reach out to us at the contact form here.

Can I track the delivery of my order?

Please track your order here.

My Item is shipping from outside the US. What gives?

We are an American company but a few of our products ship from Europe. We strive to source the best products for the most reasonable prices. Therefore some of our products may ship from outside the continental United States.

Returns & Refunds

Can I return an item for an exchange instead of a refund?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please contact us with your order number.

We do not accept exchanges for incorrect sizes at this time.

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FAQ

Order Issues

Delivery

Returns & Refunds

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